Privacy Policy

Last updated: 9 March 2026

Effective date: 9 March 2026

Chuailo Wholesale ("we," "our," or "us") operates the Chuailo Wholesale mobile application (the "App") and the website https://chuailo-wholesale.store.shoopy.in/ (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App or access our services through the App.

By downloading, installing, or using the Chuailo Wholesale App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. WHO WE ARE

Business name: Chuailo Wholesale

Address: Dawrpui Vengthar, Opposite Donumdei, Aizawl, Mizoram – 796001, India

Email: Chuailowholesale@gmail.com

Phone: 8730980648, 8794340131

GSTIN: 15BUYPV7506D1Z2

2. WHAT THE APP DOES

The Chuailo Wholesale App is a mobile application that displays our B2B wholesale shopping website (https://chuailo-wholesale.store.shoopy.in/) inside the App. When you use the App, you are viewing and interacting with that same website. The App may also open external services (such as WhatsApp, phone dialer, or email) when you tap contact or order-related links, as provided on our Website.

3. INFORMATION WE COLLECT

3.1 Information you provide

When you use the Website through the App (e.g. by signing in, placing orders, or contacting us), you may provide:

Account information: name, email address, phone number, and password (if you create an account)

Delivery and address: delivery address, location (e.g. when you use "Provide Current Location" or "Use My Current Location")

Orders: order details, payment-related information (as processed by our or our platform's payment systems)

Communications: messages or feedback you send to us (e.g. via contact form, email, or phone)

Wishlist and reviews: products you save and any ratings or reviews you submit

3.2 Information collected automatically

Device and app usage: We or our service providers may collect information such as device type, operating system, app version, and general usage (e.g. pages viewed, features used) to improve the App and Website and to prevent misuse.

Cookies and similar technologies: The Website (when accessed through the App) may use cookies and similar technologies for session management, preferences, and analytics, in line with standard web practices.

3.3 Permissions used by the App

Internet: The App needs internet access to load and display the Website and to function normally.

Location (if applicable): If you choose to use location features on the Website (e.g. "Use My Current Location"), that data is used only as you direct, for purposes such as delivery address or store services.

We do not collect more information than is necessary for the purposes described in this policy.

4. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, maintain, and improve the App and our wholesale services

Process and fulfil orders and arrange delivery (including delivery at Rs 12 per km and on the days we offer, such as Friday and Saturday)

Manage your account, wishlist, reviews, and saved addresses

Communicate with you about orders, delivery, and support (e.g. via email, phone, or WhatsApp when you use those options)

Respond to your enquiries and feedback

Comply with applicable laws (e.g. tax, GST) and protect our rights and the security of our services

Analyse and improve our services and user experience

We do not sell your personal information to third parties for their marketing.

5. SHARING OF INFORMATION

We may share your information only in the following cases:

Service providers: With partners who help us run the Website and App (e.g. hosting, analytics, payment processing). Our store is powered by the Shoopy platform; their handling of data is governed by their terms and policies where applicable.

Delivery and logistics: With delivery or logistics providers to fulfil orders.

Legal and safety: When required by law, court order, or government request, or to protect the rights, safety, or property of Chuailo Wholesale, our users, or the public.

With your consent: Where you have given clear consent for a specific use or sharing.

When you use links in the App that open external apps (e.g. WhatsApp, phone, email), those services are subject to their own privacy policies.

6. DATA RETENTION

We retain your information only for as long as needed to provide our services, fulfil orders, resolve disputes, comply with legal obligations (e.g. tax and GST records), and enforce our agreements. When information is no longer needed, we delete or anonymise it in line with our internal procedures and applicable law.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Communication with our Website is over HTTPS. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep your account details confidential.

8. YOUR RIGHTS AND CHOICES

You may:

Access and update: Log in to your account on the Website (via the App or browser) to view and update your profile, address, and preferences.

Opt out of marketing: Unsubscribe from promotional messages where we provide an opt-out option.

Location: Disable location permission in your device settings if you do not want to use location-based features.

Deletion and data portability: Request access, correction, or deletion of your personal information by contacting us at Chuailowholesale@gmail.com. We will respond in line with applicable law.

If you are in a jurisdiction that provides additional rights (e.g. under GDPR or similar laws), we will honour them to the extent required by law.

9. CHILDREN'S PRIVACY

Our services are not directed at children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at Chuailowholesale@gmail.com and we will delete it promptly.

10. THIRD-PARTY LINKS AND SERVICES

The App and Website may contain links to third-party services (e.g. WhatsApp, Facebook, Instagram, payment gateways). This Privacy Policy does not apply to those services. We recommend reading their privacy policies before sharing any information with them.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we may notify you via the App, email, or a notice on the Website. Continued use of the App after changes constitutes acceptance of the updated policy.

12. CONTACT US

For any questions about this Privacy Policy or our privacy practices:

Email: Chuailowholesale@gmail.com

Phone: 8730980648, 8794340131

Address: Dawrpui Vengthar, Opposite Donumdei, Aizawl, Mizoram – 796001, India